Shipping policy

Shipping Policy

Shipping Carriers
At EKOZOU, we work with trusted local courier partners to ensure your order arrives safely and efficiently. We offer both standard and express shipping, which you can select during checkout.

Once your order has been fulfilled, delivery typically takes 3–5 business days, depending on your location and the courier service selected. While we always aim for timely delivery, transit times may occasionally vary due to circumstances beyond our control. If you have any questions regarding shipping, our Support team will be happy to assist you.

Our Fulfillment Promise
We know how exciting it is to receive your new EKOZOU bottle, and we do our best to get your order ready and on its way as quickly as possible.

You will receive a shipping confirmation email with tracking details once your order has been dispatched. If you have not received a confirmation within three business days of placing your order, please reach out to our Support team and we’ll gladly assist you.

At EKOZOU, we’re committed to making your hydration journey smooth from checkout to delivery.